As most of the products on our website are perishable goods, we do not provide returns and exchanges of product(s) once delivery has been made.

In the event that a return and exchange needs to be made, please reach out to us within the same day of delivery via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We will contact you directly regarding the necessary details required and the procedure for the return.

The buyer will have to bear the return delivery fee unless the event of return and exchange is caused by the seller’s mistake.

What are the conditions for exchanges and returns?

Product(s) is eligible for return and exchange if:

• Buyer receives defective product upon delivery
• Buyer receives missing or incorrect product from their order

What is the condition that defines a defective product?

A defective product shall be defined as:

• injured packaging or broken seal that affects the rancidity of the product

We do not provide refunds of orders once delivery has been made.

In the event a refund needs to be made, please reach out to us within the same day of delivery via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327.

Refunds will be effected within 3-5 working days to your original mode of payment.

What are the conditions when refunds are applicable?

• Buyer mistakenly made a double order and payment