If your order was successfully placed, you will receive an email confirmation instantly from Shopify and we will contact you directly regarding delivery timing. Email confirmation might be under your spam mail. If you do not receive it, please reach out to us via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We will check whether we have received it on our end.

We deliver your order the next day once your order is confirmed. If you require a product urgently, please reach out to us via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We’ll see if we can assist you.

Once your order has been placed, it cannot be amended or canceled on the website.

Please reach out to us via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We can assist to amend or cancel your order if the order has yet to be sent out for delivery.

If delivery order has been dispatched, a handling and restocking fee of 5% on your order will be charged. Refunds will be effected within 3-5 working days to your original mode of payment.

We accept payment via Credit Card, bank transfer, and PayNow/PayLah.

Please reach out to us via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We’ll see if we can assist you.

We only deliver within Singapore region with the exception of restricted areas (such as Jurong Island, military police and civil defense camps) and the island surrounding mainland Singapore.

Deliveries to certain areas, such as Sentosa Island and CBD distinct may incur additional charges. We reserve the right to impose additional charges for delivering your order to these areas.

We currently deliver orders personally via our personal transportation. Once your order has been confirmed, we will contact you directly regarding delivery timing. Delivery will be done in the next evening.

We also delivery on weekends.

All orders are charged at a flat fee of SG$8 for orders less than SG$50. Delivery fee is complimentary for orders of SG$50 and above.

Additional charges of SG$6 will be charged for delivery to certain areas, such as Sentosa Island and CBD district.

As we want to make sure your parcel reaches you safely, it's best if there is someone at the delivery destination to receive it. You may opt for contactless delivery or for the parcel to be placed in a safe place outside the delivery destination. Do note that in the event that your parcel goes missing or is destroyed as a result, we will not be able to provide any refund or compensation to you.

Kindly verify your address and contact details prior to confirming your order.

Please reach out to us via the form on our contact us page, or email at hello@bunbahn.com. We are also reachable through WhatsApp at (+65) 8895 2327. We can assist to make any changes if the order has yet to be sent out for delivery.

If delivery order has been dispatched, a handling and restocking fee of 5% on your order will be charged.

If a product in your order is out of stock, we will contact you directly to assist you with a recommendation for a similar product.

We do not own a physical walk-in store or warehouse. Our warehouse is only available for self-collection upon appointment booking.

All orders are allowed for self-collection. Inform us of your preference during the confirmation of delivery timing.

Self-collection orders are made for pickup at 1 Clementi Loop, Singapore 129808.